Due to the high digitization degree of customers and the increasing competition in e-commerce, trading companies are facing major challenges. Delivering goods at the right time and to the right place and offering perfect customer service in addition are the basis of corporate success. The entry into e-commerce is becoming more and more important for acting companies since nowadays, the Internet is the first choice for prospective customers in search of specific products.
Digitizing your processes will make your company more economical and competitive to offer customers the service they expect nowadays. By using tailor-made SAP software, you will efficiently manage your trading processes and ensure your long-term success in e-commerce.
The competences of FIS for Trade and E-Commerce
SAP Business Solution by FIS for technical wholesale
With the FIS/wws industrial solution, FIS is the market leader for technical wholesale in Germany, Austria and Switzerland in the IT environment. With the specific business solutions and services for technical wholesale, FIS contributes to optimized warehouse stocks, precise forecasts and optimal ability to deliver.
The standard version of the all-in-one solution already provides all specific functions that are indispensable for modern wholesale. The implementation of this solution includes predefined industry processes and is therefore no development project.
Industrial Solutions for sophisticated warehouse logistics
For sophisticated warehouse structures, FIS offers the appropriate SAP software for integrated processing in goods receipt and goods issue as well as in inventory and warehouse management and field-tested, future-proof industrial solutions.
Align your warehouse logistics optimally to your production processes: With SAP EWM, SAP LES/WM and the FIS optimizations, you can create a complete supply chain integration. This is the basis for intelligent warehouse processes and supports your delivery strategies from just-in-time (JIT) to just-in-sequence (JIS).
FIS Group – your partner in e-commerce
FIS and its Medienwerft subsidiary offer you unrivaled expertise in the field of e-commerce: The FIS Group is your full-service partner in e-commerce – from establishing your online shop and the associated marketing via integrating all processes into your ERP system up to warehouse management and customer service.
In addition to classical shop functions, the application offers an integrated product content management as well as an advanced solution for front end maintenance. The FIS Group supports companies holistically from shop implementation to online marketing and system integration.
FIS/TradeFlex facilitates the development of online marketplaces as additional distribution channels. The application consistently covers all sales process steps. As a result, providers benefit from an increased range of coverage and more customer satisfaction. A deep integration with the SAP system is always ensured.
Customer-oriented processes – solutions for marketing, sales and service
SAP Service Cloud is the advanced CRM solution for call centers and ticket management. With this solution, customer requests are intelligently assigned to the right employees and processed holistically. Moreover, it supports employees in managing service and maintenance contracts, equipment and knowledge.
SAP Sales Cloud is the advanced CRM solution out of the cloud. It supports the sales and distribution department in any activities from lead management to contract management. The Sales Cloud solution can be used anywhere at any time through the integration of e-mail and telephony as well as a mobile app.
Knowing the customers and their requirements and making this knowledge the focus of your activities – the SAP Marketing Cloud solution makes this even easier. The all-in-one solution for advanced marketing includes e-mail marketing, lead management, marketing planning and many more activities.
Further services by FIS
Commerce 4.0 is not just a fashionable term for you, but you would like to actively shape your company’s digitization? The FIS Group is your partner for holistic optimization and digitization of processes in trade and e-commerce.
