Customers use the ordering channel that is most convenient for them – via telephone, e-mail or directly via the Web shop. Therefore, enterprises daily receive a multitude of purchase orders via different channels. But how can these purchase orders be processed efficiently and in good time? A solution is provided by automated processes. With FIS, tedious manual work steps belong to the past. Digital processes, reduced processing times and good customer service ensure efficient order processing.
These customers are already convinced of our expertise in the area of FIS/edc:
CREATING AND SENDING sales orders in a completely digital manner
The FIS/edc Sales Order Monitor is used for optimizing inside sales processes and, in this way, releases valuable resources. The sales order monitor enables the content-related and technical entry and processing of all inbound purchase orders or sales orders – irrespective of whether they are entered as paper documents via OCR (document recognition) in SAP or transmitted electronically as PDF files via EDI or e-mail. Erroneous EDI orders can directly be postprocessed by sales employees, which provides for a reduced workload within the IT department.
Comprehensive check and matching routines enable automated processing of the sales orders received. This means that for correct sales orders with or without reference to preceding documents (e.g. quotations, contracts), the document is created by the system. Manual processing is completely omitted here. Subsequently, the supply chain is triggered automatically. With the sales order monitor, you will always keep an overview of all customer-relevant data and documents at a central place. Furthermore, the sales order monitor is available for the user on premise as well as in the form of a cloud solution.
Your benefits through FIS/edc for sales orders
- Time saving and reduced manual efforts due to automated order processing
- Optimization of inside sales processes and reduction of order entry errors
- Increased customer satisfaction through shorter processing times of purchase orders and faster deliveries
- Uniform process for all entry channels (OCR, e-mail, EDI)
- Central customer file provides informational value in real time in case of queries
- Direct communication with customers and internal employees due to integrated mailing system
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More InformationOptimized processes for efficiency and high data quality
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Would you like to take your sales orders to the next level and create efficient, transparent and intelligent processes? If so, please do not hesitate to contact the FIS employees by phone or e-mail for further information.