Berthold Hermle AG machine factory SUCCESS STORY OF A CUSTOMER PROJECT
In the course of progressing digitization, data is the centerpiece of almost any corporate activity. Here, master data in particular plays a decisive role for efficient, transparent and customer-centered business processes. If the issue of master data management is neglected, digital transformation will be threatened with failure. The Berthold Hermle AG machine factory has realized in good time how important structured master data management is. By implementing a specialized software, the enterprise has significantly increased the quality of its customer and vendor master data and can now initiate further digital projects.
INDUSTRY
Production of machining centers and automation solutions
ENTERPRISE
1,400 employees
Location: Gosheim
TARGET
High-quality master data and efficient processes
TECHNOLOGY
FIS/mpm – SAP optimization for master data management
CHALLENGES
- Customer master data available in insufficient quality
- Processes not standardized
- No role and authorization concept for master data management
- Synchronization problems between entry channels (CRM and ERP)
SOLUTION AND CUSTOMER BENEFITS
- SAP optimization FIS/mpm for efficient master data management
- Easy operability thanks to central user interface and defined authorizations
- Standardized data records in high quality
- Standardized processes
- Permanent exchange with target system
Berthold Hermle AG machine factory
The Berthold Hermle AG machine factory is one of the leading manufacturers of machining centers and automation solutions. The company was founded in 1938 and is headquartered in Gosheim. The enterprise operates on a global scale and employs 1,400 persons at several locations.
Hermle AG has a widespread and close sales and service network and a worldwide presence with more than 30,000 successfully installed machines. Hermle’s motto “Milling at its best” is permanently implemented by new ideas, precision in production, process consulting and profound project management. Hermle AG is a partner of many companies in key industries and has a wide range of products from medical technology to racing.
Cooperation and authorizations clearly defined WITH FIS/mpm
In addition to increasing its master data quality, it was important to Hermle to standardize processes concerning data creation and maintenance. Central responsibilities were clarified and the authorizations of employees were restricted.
The FIS/mpm master data tool supports Hermle by field-tested workflows for master data creation and maintenance and clearly defined processing authorizations. Data has to be validated in FIS/mpm and runs through check routines before it is transferred to the live system. In this way, master data management is structured transparently and efficiently.
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Olaf Bischoff-Straub
Senior Specialized Sales Business Solutions
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